LO47711: NDR IS NOT CREATED WHEN MAIL RULE "SEND COPY TO" TRANSFERS MESSA GES

APAR status

• Closed as user error.

Error description

• If relay server rejects messages transferred by their policy,
  NDR is not
  created when messages are transferred by Mail Rule "send copy
  to". Nothing has
  been reported to original sender if the message fails to
  transfer.
  
  ENVIRONMENT:
  ServerA: Domino8.5.1/Windows2003
  ServerB: Domino8.5.1/Windows2003
  
  ROUTING PASS:
  User ---> ServerA --(SMTP relay)-> ServerB
  
  STEPS:
  1. Prepare for two Domino servers (different domain) named
  'ServerA' and
  'ServerB'.
  2. In ServerA' server configuration doc, go to [Router/SMTP] -
  [Basics] and set
  ServerB as relay host in "Relay host for messages leaving the
  local internet
  domain:" field.
  3. In ServerB' server configuration doc, go to [Router/SMTP] -
  [Restrictions
  and Controles...] - [Restrictions] and set 500KB in "Maximum
  message size:"
  field.
  4. Create a user in ServerA and open mail database. Then, create
  a mail rule as
  follows in order to send a copy to specified internet address.
  When: All Documents
  Perform the following actions: send Full Copy to abc@abc.com
  5. Send a message from external user to the user in ServerA with
  attachment
  over 500KB.
  -> Then you'll see these messages in server console. This is
  working as
  expected because of ServerB's configuration, but no NDR is
  generated. Nothing
  has been reported to original sender if the message fails to
  transfer.
  
  2010/01/07 20:06:13   Router: No messages transferred to
  SERVERB.IBM.COM
  (host SERVERB.IBM.COM) via SMTP
  2010/01/07 20:06:13   Router: Error transferring message
  003CFE74 via SMTP to
  SERVERB.IBM.COM  552 Message size exceeds fixed maximum message
  size
  
  Add Info1
  If the user in ServerA directly send a message to abc@abc.com
  with attachment
  over 500KB, he/she will receive NDR as intended.
  
  Add Info2
  Changing the value of RouterUserRuleForwardReversePath (from 0
  to 3) has never
  alter results.
  
  Add Info3
  Every time relay server rejects receiving incoming messages by
  their policy,
  this issue occurs. In another case, for example, you can also
  reproduce it if
  you set "*" in [Router/SMTP] - [Restrictions and Controles...] -
  [SMTP Inbound
  Controls] - "Deny messages to be sent to the following internet
  hosts to be
  sent to external internet domains:" field in ServerB's server
  configuration doc
  in order to deny relay.
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# IISA7ZGFVL.
  The problem was caused by a user error or user misunderstanding.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels