IBM Support

LO41883: "UNABLE TO SAVE THE DESKTOP - THIS DATABASE CANNOT BE READ DUE T O AN INVALID ON DISK STRUCTURE"

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APAR status

  • Closed as fixed if next.

Error description

  • When the user tried to shut down the Notes client he saw below
    error message.
    The customer is using Citrix presentation server 5.0, I don't
    know if it's a
    supported configuration. (presentation server 4.5 is
    supported)
    
    "Unable to save the desktop - This database cannot be read due
    to an invalid on
    disk structure"
    

Local fix

  • Below error message indicates the Notes client couldn't access
    desktop8.ndk and bookmark.nsf because there's some corruption in
    them. This problem could be due to database itself, network,
    harddisk and configuration.
    
    "Unable to save the desktop - This database cannot be read due
    to an invalid on disk structure"
    
    To move this problem forward, I have some recommendation for
    you.
    
    Recommendation:
    ================
    - run database maintenance command on desktop8.ndk and
    bookmark.nsf.
    
    1) fixup -F
    2) compact -c
    3) updall -R
    
    Ref:
    ================
    This is a similar issue, but not exactly, just fyi.
    
    Title: Error: 'Server Error: This database cannot be read due to
    an invalid on disk structure' sending Notes mail
    Doc #: 1237450
    URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg212374
    50
    
    Title: NIF: Detected Storage Corruption Error
    Doc #: 1220375
    URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg212203
    75
    

Problem summary

  • The problem will be fixed in the next release of the product.
    

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# QJSU7TDCP3.
    The problem will be fixed in the next release of the product.
    

APAR Information

  • APAR number

    LO41883

  • Reported component name

    NOTES/DOMINO 7X

  • Reported component ID

    5724E6200

  • Reported release

    850

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-06-26

  • Closed date

    2009-07-03

  • Last modified date

    2009-07-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • NA
    

Fix information

Applicable component levels

  • R850 PSN

       UP

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Document Information

Modified date:
03 July 2009