LI82923: UNABLE TO DISABLE & DELETE DEVELOPER PORTAL SITE MODULE

APAR status

• Closed as program error.

Error description

• process to disable the developer portal site module.
  
  Log into above site as admin.
  
  Go to 'Extend > Disable Module'.
  
  Select the 'Active Directory Integration / LDAP Integration -
  NTLM & Kerberos Login' module check-box, and click the 'Disable'
  button (bottom of page).
  
  On the 'Confirm disable' page, click the 'Disable' button once
  again.
  
  This will open a pop-up window asking for feedback information
  window with the option to either enter a feedback response or
  skip feedback; either the enter feedback or the skip option can
  be selected (the same following error results either way):
  
  The feedback pop-up window will hang for a period of time before
  returning a '504 Gateway Time-out' error.
  
  In the web logs I see:
  
  [     nginx stderr]  [error] 1528323#1528323: *113840 upstream
  timed out (110: Connection timed out) while reading response
  header from upstream, client: IP , server: portal-www.test,
  request: "GET /smoke-test/sandbox/feedback?miniorange_feedback_
  email=email&deactivate_plugin=Other+reasons%3A+&form_token=toke
  nID&form_id=system_modules_uninstall_confirm_form&query_feedbac
  k=Recreating+&miniorange_feedback_skip=Skip&confirm=1&form_buil
  d_id=form-XSNoOCtXUIfT4sbKiKAe6Hf1Sd14uuuYN3MiHWXwwh4&form_toke
  n=tokenid&form_id=system_modules_uninstall_confirm_form&op=Disa
  bleHTTP/1.1", upstream:
  "fastcgi://unix:/var/run/pid/php7.4-fpm.sock", host:
  "portal-www.test", referrer: "https://portal-www.test/smoke-tes
  t/sandbox/admin/modules/uninstall/confirm"
  
  which is indicating that the PHP call to disable the module has
  taken longer than the web server is willing to wait.
  

Local fix

• use the CLI to disable the module
  

Problem summary

• Certain operations in the developer portal GUI, particularly
  enabling/disabling a module could take a long time and lead to
  timeouts.
  

Problem conclusion

• An extra layer of in-memory cache has been added to help the
  peformance of log running tasks. This was introduced in 10.0.5.6
  and 10.0.7.0
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  API CONNECT ENT

• Fixed component ID

  5725Z2201

Applicable component levels