IBM Support

LI80273: PORTAL WEB IS DOWN , AND GETTING "UNABLE TO CONNECT TO THE SERVER: EOF" WHEN RUNNING "KUBECTL GET PODS")

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Portal K8S goes down after serveral days (5-7) running with
no/little load and Portal Web doesn't load in Browser.
Then, after login via SSH in Portal node we are getting "Unable
to connect to the server: EOF" when running "kubectl get
pods").

Local fix

  • rebooting the node

Problem summary

  • User is unable to access Portal and/or Management services and
kubectl returns an EOF error.

Problem conclusion

  • The fix is targeted for inclusion in IBM API Management fixpack
2018.4.1.0.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    LI80273
    • 

  • Reported component name
    API CONNECT ENT
    • 

  • Reported component ID
    5725Z2201
    • 

  • Reported release
    18X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-08-02
    • 

  • Closed date
    2019-01-03
    • 

  • Last modified date
    2019-01-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    API CONNECT ENT
    • 

  • Fixed component ID
    5725Z2201
    • 



Applicable component levels


    

  • R18X  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18X","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            29 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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