JR65221: UNABLE TO ACCESS CUSTOM CASE WIDGET AFTER DEPLOYMENT IN CP4BA

APAR status

• Closed as program error.

Error description

• Attempting to deploy a custom widget in CP4BA following the
  instructions is successful. https://www.ibm.com/docs/en/cloud-p
  aks/cp-biz-automation/22.0.1?topic=customizations-configuring-c
  ustom-case-widgets-container-environment
  
  However, when running in Case Client, the url cannot be reached,
  and a 404 is seen in the browser network and/or you may be the
  see the following error when attempting to run the widget:
  
  "The stepPage page that you attempted to open cannot be found"
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Unable to access custom case widget after deployment in      *
  * CP4BA                                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempting to deploy a custom widget in CP4BA following IBM  *
  * instructions can be successful.                              *
  *                                                              *
  * However, when running in Case Client, the url cannot be      *
  * reached, and a 404 is seen in the browser network and/or you *
  * may be the see the following error when attempting to run    *
  * the widget:                                                  *
  *                                                              *
  * "The stepPage page that you attempted to open cannot be      *
  * found"                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Defect created.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLOUD PAK FOR A

• Fixed component ID

  5737I2300

Applicable component levels