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JR64965: OPENING A PROCESS DIAGRAM IN IBM PROCESS PORTAL SHOWS "THE CONTROL CANNOT BE LOADED AT THIS TIME"

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APAR status

  • Closed as program error.

Error description

  • When you try to open a process diagram in Process Portal, you
    see "The control cannot be loaded at this time" and the
    following exception is written to the Application server
    SystemOut.log file:                                        
    
    BPDILOGVisual E
    com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource
    getProcessInstancesForILOGDiagram <Null Message>
                                     java.lang.NullPointerException
     at
    com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.g
    etBendPoints(BPD2ILOGModelTransformer.java:960)
     at
    com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t
    ransformBpmn(BPD2ILOGModelTransformer.java:391)
     at
    com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t
    ransform(BPD2ILOGModelTransformer.java:540)
    
    PRODUCTS AFFECTED
    IBM Business Automation Workflow
    

Local fix

Problem summary

  • The error is triggered if the process model contains innocuous
    disconnected sequence flows.
    

Problem conclusion

  • A fix is available or will be available that enables a process
    diagram to open in Process Portal even if it contains
    disconnected flows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR64965

  • Reported component name

    BUS AUTO WORKFL

  • Reported component ID

    5737H4100

  • Reported release

    L00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-05-20

  • Closed date

    2022-06-02

  • Last modified date

    2025-07-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BUS AUTO WORKFL

  • Fixed component ID

    5737H4100

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.2","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Document Information

Modified date:
14 July 2025