Direct link to fix
APAR status
Closed as program error.
Error description
If you rename an existing choice list in a case solution, an error is displayed and logged when you try to save the solution. Error: The case cannot be saved. Make sure that the gateway service application in the Content Platform Engine server is started. For more information about the problem, review the log files on the application server. In the application server logs, you see the following [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R java.lang.NullPointerException [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.lomb ardisoftware.server.ejb.repositoryservices.ImportCaseSupport.set Metadata(ImportCaseSupport.java:1177) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.lomb ardisoftware.server.ejb.repositoryservices.ImportCaseSupport.cre ateTWClass(ImportCaseSupport.java:893) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.lomb ardisoftware.server.ejb.repositoryservices.ImportCaseSupport.imp ortChoices(ImportCaseSupport.java:648) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.lomb ardisoftware.server.ejb.repositoryservices.ImportCaseSupport.imp ortSolutionType(ImportCaseSupport.java:541) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.lomb ardisoftware.server.ejb.repositoryservices.ImportCaseSupport.syn cSolutionType(ImportCaseSupport.java:1388) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.ibm. bpm.caseintegration.api.impl.ContentObjectAPIWrapper.syncModels( ContentObjectAPIWrapper.java:87) [3/17/22 16:11:09:676 GMT] 000042d6 SystemErr R at com.ibm. acm.sold.connector.CEManager.updateBPMData(CEManager.java:2064) ... PRODUCTS AFFECTED IBM Cloud Pak for Business Automation IBM Business Automation Workflow
Local fix
Workarounds - Discard the changes that include the rename of the existing choice list - Rename the choice list back to the original name - Delete and recreate the choice list
Problem summary
No additional information is available.
Problem conclusion
A fix is available or will be available that ensures you are able to successfully save a case solution after you rename an existing choice list.
Temporary fix
Comments
APAR Information
APAR number
JR64782
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
K00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-03-31
Closed date
2022-05-17
Last modified date
2022-05-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
23 May 2022