Direct link to fix
APAR status
Closed as program error.
Error description
After upgrading IBM FileNet P8 Content Platform Engine V5.5.8 or later, you are not able to create a case. In the IBM FileNet P8 Content Platform Engine server logs, you see the following: 2022-03-01T09:24:51.648 00000758 EVNT FNRCE0066E - ERROR Exception in method onEvent(ObjectChangeEvent) of handler com.ibm.casemgmt.intgimpl.eventhandler.P8CaseCreationEventHandle r com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: org.apache.commons.json.JSONArray at com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler. onEvent(CaseCreationEventHandler.java:110) at com.filenet.engine.handlers.EventActionWrapper$1.run(EventAction Wrapper.java:63) at com.filenet.engine.handlers.HandlerFactory$HandlerWrapper$1.run( HandlerFactory.java:328) ... Caused by: java.lang.NoClassDefFoundError: org.apache.commons.json.JSONArray at com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler. getStageConfigurationInfo(CaseCreationEventHandler.java:457) at com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler. generateCaseStages(CaseCreationEventHandler.java:341) at com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler. handleEvent(CaseCreationEventHandler.java:145) at com.ibm.casemgmt.intgimpl.eventhandler.CaseCreationEventHandler. onEvent(CaseCreationEventHandler.java:106) ... 31 more Caused by: java.lang.ClassNotFoundException: org.apache.commons.json.JSONArray at java.net.URLClassLoader.findClass(URLClassLoader.java:610) at com.ibm.ws.bootstrap.ExtClassLoader.findClass(ExtClassLoader.jav a:244) at java.lang.ClassLoader.loadClassHelper(ClassLoader.java:942) at java.lang.ClassLoader.loadClass(ClassLoader.java:887) PRODUCTS AFFECTED IBM Business Automation Workflow
Local fix
Problem summary
This affects IBM Business Automation Workflow V21.0.2 and lower where the external IBM FileNet P8 Content Platform Engine version is V5.5.8 or later.
Problem conclusion
A fix is available or will be available that ensures you are able to create a case without receiving a ClassNotFoundException in the IBM FileNet P8 Content Platform Engine server.
Temporary fix
Comments
APAR Information
APAR number
JR64694
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
K00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-03-08
Closed date
2022-03-30
Last modified date
2022-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
Document Information
Modified date:
31 March 2022