IBM Support

JR64566: BUSINESS TEAMS SERVICE USER INTERFACE INACCESSIBLE AND API CALLS RETURN "NOT AUTHORIZED TO PERFORM THE REQUEST."

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Direct link to fix

21.0.3-WS-CP4BA-IF005

 

APAR status

  • Closed as program error.

Error description

  • Calls to Business Team Services (BTS) are returning a "Not
authorized to perform the request." response. When trying to
access <CPD Route>/teamserver/ui, you may observe the following:


- A blank page.
- The message "Authentication required. Please reload the page
if you are not automatically redirected".
- In BTS pod logs, you see Connection refused while connecting
to upstream, client: <ip-address>, server: internal-nginx-svc,
request: "GET /teamserver/...

PRODUCTS AFFECTED
IBM Cloud Pak for Business Automation

Local fix

  • 



Problem summary


    

  • PRODUCTS AFFECTED
IBM Cloud Pak for Business Automation

    



Problem conclusion


    

  • The fixpack 3.15.1 is now available for IBM Foundational
Services. The update addresses the Business Teams Service
failure, which prevented Cloud Paks components to successfully
connect to BTS.

    



Temporary fix


    

  • Not applicable

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64566
    • 

  • Reported component name
    CLOUD PAK FOR A
    • 

  • Reported component ID
    5737I2300
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-02-10
    • 

  • Closed date
    2022-02-21
    • 

  • Last modified date
    2022-02-21
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLOUD PAK FOR A
    • 

  • Fixed component ID
    5737I2300
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 March 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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