IBM Support

JR64540: UNABLE TO SAVE A CASE SOLUTION IN IBM CASE MANAGER

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Direct links to fixes

workflow.21031.delta.repository
8.6.30021030-WS-BPM-IFJR64540
21.0.3-WS-CP4BA-IF005

 

APAR status

  • Closed as program error.

Error description

  • When you try to save a case solution in Case Manager Builder
imported in IBM Business Automation Studio, it fails and the
following error message is displayed:

"The solution cannot be saved because of the following error:
CWMHW0323E: You do not have write access to the container.

The case cannot be saved.

Check the Case Manager Builder log file for more information."

Local fix

  • 



Problem summary


    

  • This issue occurs when case solution permissions are not synced
with the case access list. When the distinguished name of a
group from an LDAP server has 2 common name attributes, there
can be a conflict of which one to look up resulting in the
permissions table being out of sync.

PRODUCTS AFFECTED
IBM Cloud Pak for Business Automation

    



Problem conclusion


    

  • A fix is available or will be available that ensures the
permission table is not out of sync when the distinguished name
of a group from an LDAP server has 2 common name attributes.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64540
    • 

  • Reported component name
    CLOUD PAK FOR A
    • 

  • Reported component ID
    5737I2300
    • 

  • Reported release
    L00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2022-01-26
    • 

  • Closed date
    2022-02-03
    • 

  • Last modified date
    2022-02-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    CLOUD PAK FOR A
    • 

  • Fixed component ID
    5737I2300
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            24 August 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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