IBM Support

JR64011: USERS WHO DON'T HAVE PERMISSIONS TO CREATE A CASE CAN'T START A MANUAL WORKFLOW ACTIVITY FROM CASE INFORMATION WIDGET

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APAR status

  • Closed as program error.

Error description

  • Users that don't have case creation permissions can't start a
manual workflow activity that is in ready state from the Case
Information widget tasks tab.  Users are unable to start the
manual workflow activities even if users are given appropriate
permissions to update the case and create the workflow activity.
  When a user click 'start' on the manual workflow activity, the
 workflow activity is not started and there is no feedback
provided to the user.
This issue impacts only workflow activities that are started
manually.  Automatic or discretionary workflow activities do not
have this issue.

PRODUCTS AFFECTED
IBM Business Automation Workflow
IBM Cloud Pak for Business Automation

Local fix

  • 



Problem summary


    

  • No additional information is available.

    



Problem conclusion


    

  • A fix is available or will be available that ensures users who
can't create a case and have proper permissions on a workflow
activity can start the manual workflow activity from the Case
Information widget.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR64011
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    K00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-08-03
    • 

  • Closed date
    2021-08-19
    • 

  • Last modified date
    2021-08-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            20 August 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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