IBM Support

JR63898: YOU DON'T SEE THE HUMAN TASK USER INTERFACE WHEN YOU CLAIM A TASK FROM A PROCESS INSTANCE PAGE IN CASE CLIENT

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APAR status

  • Closed as program error.

Error description

  • For a list of tasks work items in a process, you don't see the
    human task user interface for a task when you claim a task work
    item from a process instance page in Case client.  Claiming the
    first task work item in the process instance page opens the
    human task user interface without any issues.  When you click
    any other task in the list to claim the task work item, the
    human task user interface for the task doesn't display.  The
    task work item is still claimed, but you are returned back to
    the process instance page.
    
    PRODUCTS AFFECTED
    IBM Business Automation Workflow
    

Local fix

  • Workarounds:
    
    1) Use Process Portal
    2) After you claim the task, use 'My Work' page to open the
    human task user interface
    

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix is available or will be available that ensures the human
    task user interface is displayed after you claim a task from the
     process instance page in Case client.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR63898

  • Reported component name

    BUS AUTO WORKFL

  • Reported component ID

    5737H4100

  • Reported release

    K00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-07-05

  • Closed date

    2021-07-15

  • Last modified date

    2021-07-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BUS AUTO WORKFL

  • Fixed component ID

    5737H4100

Applicable component levels

[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]

Document Information

Modified date:
16 July 2021