JR63850: IF NAVIGATOR DESKTOP IS CONFIGURED WITH CLASSIC NAVIGATION BAR, YOU SEE A BLANK PAGE FOR CASE CLIENT ON INITIAL LOGIN

APAR status

• Closed as program error.

Error description

• If an IBM Content Navigator desktop used for Case is configured
  with classic navigation bar layout, case client does not load
  successfully on initial login.  You see a blank window with a
  solution role selector.  Case client displays correctly after
  you navigate away and back to the case feature, or selecting a
  role from the solution role selector.
  
  PRODUCTS AFFECTED
  IBM Business Automation Workflow
  

Local fix

• Workarounds:
  1) Configure the Content Navigator desktop used for Case with
  the default navigation layout
  2) Configure the default feature for the Content Navigator
  desktop to be something other than Case.  This change forces the
  user to navigate to the Case feature after login, which would
  load Case client correctly.
  

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that ensures case client
   doesn't display a blank page on login.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BUS AUTO WORKFL

• Fixed component ID

  5737H4100

Applicable component levels