Direct links to fixes
APAR status
Closed as program error.
Error description
After you upgrade, you might see the following errors keep being added to the SystemOut.log file and p8_server_trace.log for the External FileNet P8 Content Platform Engine: SystemOut.log [11/02/21 1:07:25:855 UTC] 00000edd SystemOut O JMSConnection exception: An unexpected exception occurred. Message was: null [11/02/21 1:07:25:856 UTC] 00000edd SystemOut O JMS exception: javax.naming.NameNotFoundException: Context: cfsdcsvlapp36Node01Cell/nodes/cfsdcsvlapp36Node01/servers/server 1, name:jms/TWClientConnectionFactory: First component in name TWClientConnectionFactory not found. [Root exception is org.omg.CosNaming.NamingContextPackage.NotFound: IDL:omg.org/CosNaming/NamingContext/NotFound:1.0] p8_server_trace.log 2021-02-10T19:18:19.391 AF4B6F7F EVNT FNRCE0066E - ERROR Exception in method onEvent(ObjectChangeEvent) of handler com.ibm.casemgmt.intgimpl.eventhandler.CasePFSEventHandler com.filenet.api.exception.EngineRuntimeException: FNRCE0066E: E_UNEXPECTED_EXCEPTION: An unexpected exception occurred. Message was: Failed to update case properties into PFS. : Context: <cell name>/nodes/<node name>/servers/<server name>, name: jms/TWClientConnectionFactory: First component in name TWClientConnectionFactory not found. at com.ibm.casemgmt.intgimpl.eventhandler.CasePFSEventHandler.onEve nt(CasePFSEventHandler.java:73) at com.filenet.engine.handlers.EventActionWrapper$1.run(EventAction Wrapper.java:63) PRODUCTS AFFECTED IBM Business Automation Workflow
Local fix
- Connect to the IBM Administration Console for Content Platform Engine (ACCE). - Select Target object store > goto > Events, Actions, Processes > Subscriptions and click CmAcmPFSCaseUpdateSubscription. - On the Subscribed events tab, move "Update event" from "Selected events" to "Available events" and save the changes.
Problem summary
This error message occurs in the Content Platform Engine (CPE) and Business Automation Workflow logs whenever the properties are updated in a case, which is frequent. When this error message is in the logs and the automatic retry mechanism is enabled in the CPE, the error messages will appear more and more frequently while retrying occurs.
Problem conclusion
A fix is available or will be available that removes the IBM Process Federation Server subscription if it is not configured in the environment, which ensures the "TWClientConnectionFactory not found" error is not logged in the external ECM application server logs after you upgrade.
Temporary fix
Comments
APAR Information
APAR number
JR63360
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
K00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-19
Closed date
2021-03-12
Last modified date
2021-03-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
Document Information
Modified date:
21 June 2021