JR63079: YOU RECEIVE AN ERROR USING GET AUTOMATIONSERVICEIMPORTER AND CAN'T CREATE AN AUTOMATION SERVICE

APAR status

• Closed as program error.

Error description

• You can't create an automation service in SaaS environment.
  
  Trying to create external automations by using IBM Business
  Automation Workflow to call processes and service flows from a
  deployed Business Automation Workflow instance fails and you see
  an error similar to the following error:
  
  1.20.12.19:1 Failed to load resource: the server responded with
  a status of 500 () HandleExternalConnection.js:48 error with get
  automationServiceImporter url HandleExternalConnection.js:49
  Error: Request failed with status code 500
  at e.exports (createError.js:16)
  at e.exports (settle.js:17)
  at XMLHttpRequest.f.onreadystatechange (xhr.js:61)
  at XMLHttpRequest.t.onreadystatechange
  (walkme_lib_20201126-120222-97886b65.js:212)
  ExternalConnectionImporterDialog.tsx:194
  TWProcess.a47e3972-ecfc-4e3e-96fe-b001dcc014ab
  
  PRODUCTS AFFECTED
  IBM Cloud Pak for Automation - Business Automation Application
  IBM Cloud Pak for Automation - Business Automation Studio
  

Local fix

Problem summary

• No additional information is available.
  

Problem conclusion

• A fix is available or will be available that ensures you can
  create automation services successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLOUD PAK FOR A

• Fixed component ID

  5737I2300

Applicable component levels