JR62994: SHARED WORK ITEM CLEANUP TAKES A LONG TIME TO RUN AND DOESN'T CONSIDER THE DEFAULT TIMEOUT

workflow.20002.delta.repository
8.6.10019003-WS-BPM-IFJR62994

APAR status

• Closed as program error.

Error description

• The Shared Work Item cleanup job, which is scheduled by default
  to run a 3AM, takes very long to finish. If you don't set a
  custom timeout value and leave the default timeout (one hour),
  this timeout is not enforced. Instead, the Shared WI cleanup job
   keeps running until it is done, even into early morning office
  hours.
  
  The system log contains entries that indicate an early Exit
  criteria is reached and the Shared WI cleanup job will finish,
  but this is in fact not happening. Instead this early Exit
  system log message is written multiple times.
  

Local fix

• N/A
  

Problem summary

• The default timeout for the Shared Work Item cleanup job is not
  one hour, as documented in "Cleanup procedures for Business
  Process Choreographer"
  (https://www.ibm.com/support/knowledgecenter/en/SS8JB4_20.x/com.
  ibm.wbpm.admin.doc/topics/c2_cleanup.html). It is actually set
  to one day, which is also incorrect. When the early Exit
  criteria around transactional timeout is met, it is logged into
  the system log but it is not followed in the further cleanup job
   processing.
  

Problem conclusion

• A fix is available for IBM Business Process Manager (BPM)
  Advanced V8.6 2019.12 that sets the default timeout value to one
   hour and ensures the early Exit criteria is not only logged but
   also enforced in the cleanup job processing.
  
  PRODUCTS AFFECTED
  IBM Business Process Manager (BPM) Advanced
  

Temporary fix

• N/A
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM

• Fixed component ID

  5737A5700

Applicable component levels