Direct links to fixes
APAR status
Closed as program error.
Error description
After you create an IBM Business Automation Workflow deployment environment on Windows, you notice that the directory structure is corrupted; it is written as the value of iviewproConfigurationDirectory in IBM Content Navigator application's navigator.war/WEB-INF/web.xml file. You also see the following exception in the Business Automation Workflow server's SystemOut.log file after the server starts: [3/31/20 8:04:06:992 UTC] 000008f9 SystemOut O [03/31/20 08:04:06:992 UTC] 000008f9 SystemOut O CIWEB Error: [ ] com.ibm.ecm.util.JSONWebTokenUtil.encript() failed to encrypt com.ibm.ecm.crypto.CipherException: Failed to encrypt at com.ibm.ecm.crypto.Cipher$Processor.encrypt(Cipher.java:96) at com.ibm.ecm.util.JSONWebTokenUtil.encript(JSONWebTokenUtil.java: 299) at com.ibm.ecm.struts.actions.p8.P8LogonAction.attemptToCreateP8Con nection(P8LogonAction.java:585) at com.ibm.ecm.struts.actions.GetDesktopAction.desktopConnect(GetDe sktopAction.java:375)
Local fix
1. Stop the deployment manager and the other servers. 2. Run the BPMConfig command, replacing the backslash in networkDirectory with a slash, for example BPMConfig.bat -update -profile DmgrProfile -de DEName -component ContentNavigator -networkDirectory D:/Programs/IBM/WebSphere/AppServer/CaseManagement/properties 3. Restart the deployment manager and the other servers.
Problem summary
The file path becomes corrupted because the backslash in the file path on Windows isn't handled properly.
Problem conclusion
A fix is available or will be available that ensures the directory structure isn't corrupted in the configuration file of the Navigator application.
Temporary fix
Comments
APAR Information
APAR number
JR62206
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
J00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-04-07
Closed date
2020-04-26
Last modified date
2020-04-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"19.0.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 June 2020