Direct link to fix
APAR status
Closed as program error.
Error description
When you try to open a process diagram in Process Portal from the Process Performance dashboard, it fails to load and you see the "The control cannot be loaded at this time." error. The following exception is logged in the SystemOut.log file: [2/12/20 5:51:17:835 PST] 0000029e BPDILOGVisual E com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource getBPDForILOGDiagram <Null Message> java.lang.ArrayIndexOutOfBoundsException at java.util.ArrayList.elementData(ArrayList.java:433) at java.util.ArrayList.get(ArrayList.java:446) at com.ibm.bpm.diagram.TextWrapper.parseStringToLimitLinesByWidthAn dHeight(TextWrapper.java:100) at com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t ransformNotes(BPD2ILOGModelTransformer.java:569) at com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPD2ILOGModelTransformer.t ransform(BPD2ILOGModelTransformer.java:232) at com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource$1.ca ll(BPDILOGVisualResource.java:129) at com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource$1.ca ll(BPDILOGVisualResource.java:103) at com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo rt$3.doInTransaction(ProgrammaticTransactionSupport.java:544) at org.springframework.transaction.jta.WebSphereUowTransactionManag er$UOWActionAdapter.run(WebSphereUowTransactionManager.java:347) at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderNewUO W(EmbeddableUOWManagerImpl.java:791) at com.ibm.ws.uow.embeddable.EmbeddableUOWManagerImpl.runUnderUOW(E mbeddableUOWManagerImpl.java:370) at org.springframework.transaction.jta.WebSphereUowTransactionManag er.execute(WebSphereUowTransactionManager.java:290) at com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo rt.executeInNewTransaction(ProgrammaticTransactionSupport.java:5 30) at com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo rt.execute(ProgrammaticTransactionSupport.java:386) at com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo rt.execute(ProgrammaticTransactionSupport.java:315) at com.lombardisoftware.utility.spring.ProgrammaticTransactionSuppo rt.executeInWrapperTransactionIfNeeded(ProgrammaticTransactionSu pport.java:298) at com.ibm.bpm.rest.impl.ilogdiagram.bpd.BPDILOGVisualResource.getB PDForILOGDiagram(BPDILOGVisualResource.java:103)
Local fix
Increase the vertical size of all notes in the diagram to be at least 1 full line.
Problem summary
No additional information is available. PRODUCT AFFECTED IBM Business Automation Workflow
Problem conclusion
A fix is available or will be available that ensures the process diagram opens.
Temporary fix
Comments
APAR Information
APAR number
JR62064
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
K00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-02-27
Closed date
2020-03-11
Last modified date
2020-03-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
22 June 2020