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JR58193: Hung threads and high CPU usage due to hashmap of CatalogOverrideHelper

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • You might encounter high CPU usage or hung threads with an
    executing stack similar to the following message:
    
    at java.util.HashMap.findNonNullKeyEntry()
    at java.util.HashMap.getEntry()
    at java.util.HashMap.get()
    at <method>
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce Version 7 Feature Pack 8.
    
    PROBLEM ABSTRACT:
    Hung threads and high CPU usage due to hashmap of
    CatalogOverrideHelper
    
    BUSINESS IMPACT:
    Storefront does not return correct results for catalog entries
    with override descriptions.
    
    RECOMMENDATION:
    

Problem conclusion

  • Updated logic to use ConcurrentHashMap instead of HashMap to
    avoid the issue.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR58193

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-24

  • Closed date

    2018-06-28

  • Last modified date

    2018-06-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021