JR57695: BySearchTerm returns landing page URL in lower case, which results in a redirection to 404 page

APAR status

• Closed as program error.

Error description

• BySearchTerm returns landing page URL in lower case, which
  results in a redirection to 404 page, even with search profile
  IBM_findProductsBySearchTerm.
  You might encounter an error similar to the following message in
   the log:
  [1/24/17 9:26:36:467 MST] 0000004a SearchTermAss 1
  com.ibm.commerce.foundation.internal.server.services.search.util
  .SearchTermAssociationHelper
  getSrchTermAssocByTypes(searchTerm,languageId,threshold,storeId,
  arrTypes) returned type: LandingPageURL
  [1/24/17 9:26:36:467 MST] 0000004a SearchTermAss 1
  com.ibm.commerce.foundation.internal.server.services.search.util
  .SearchTermAssociationHelper
  getSrchTermAssocByTypes(searchTerm,languageId,threshold,storeId,
  arrTypes) returned values: {1=[new product intro],
  2=[/shop/searchdisplay?&langid=-1&beginindex=0&catalogid=10001&f
  acet=newproductflag:npi&storeid=10151]}
  [1/24/17 9:26:36:467 MST] 0000004a SearchTermAss <
  com.ibm.commerce.foundation.internal.server.services.search.util
  .SearchTermAssociationHelper
  getSrchTermAssocByTypes(searchTerm,languageId,threshold,storeId,
  arrTypes) RETURN
  [/shop/searchdisplay?&langid=-1&beginindex=0&catalogid=10001&fac
  et=newproductflag:npi&&storeid=10151]
  This is where we process the landing page URL, and we looked
  into the SearchTermAssociationHelper documentation. Following
  the documentation we go in public static List<SrchTermAssoc>
  getAllSrchTermAssoc(String storeId,.. where a query is performed
   and it takes the results (landing Page URL) and puts them in a
  cache but lowercases them for some reason:
  String term = String.valueOf(record.get("TERM")).toLowerCase();
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 Feature Pack 8, and Version 8.
  
  PROBLEM ABSTRACT:
  BySearchTerm returns landing page URL in lower case, which
  results in a redirection to 404 page
  
  BUSINESS IMPACT:
  Customers encounter 404 page when redirected to landing page.
  
  RECOMMENDATION:
  

Problem conclusion

• Removed code that changed the URL to use lowercase characters.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP