IBM Support

JR57652: YOU SEE THE "COULD NOT CONNECT TO SERVER" MESSAGE IN IBM PROCESS PORTAL

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APAR status

  • Closed as program error.

Error description

  • In IBM Process Portal, iFrames are used to display dashboards,
    such as the Work dashboard, Process Instance dashboard. So
    whenever the user clicks one of the links, the page inside the
    particular iFrame is replaced by a different page. All these
    pages use asynchronous backend requests (XHR) to retrieve data
    from the IBM Business Process Manager (BPM) server (for example,
     a list of available tasks or the available actions per task for
     the Work dashboard). Browsers behave differently when a page is
     replaced by a new page when XHRs are executed. In Process
    Portal, just as a  warning, you see an error message stating
    that there was an error connecting to the server.
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix will be included in IBM BPM V8.5.7 cumulative fix 2017.06
    that removes inappropriate "Could not connect to server" error
    message.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR57652

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    857

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-27

  • Closed date

    2017-06-19

  • Last modified date

    2017-06-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R857 PSY

       UP

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Document Information

Modified date:
19 June 2017