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JR57503: YOU SEE A NON-CONSUMABLE ERROR MESSAGE WHEN RUNNING A TASK THAT YOU DO NOT OWN

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When user tasks of a process are implemented by a human service,
    you might start the human service for the same task more than
    once in multiple browser windows or browser tabs.
    For example, you might click the link of an email notification
    from IBM Business Process Manager (BPM) more than once.
    If a different user owns the task, you might not see the
    expected error message
      ("The task you tried to start is owned by another user.")
    but a generic error message instead ("Ask the administrator to
    check the SystemOut.log file for more information to resolve the
    error.").
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • When you run a task, instance information of this service is
    stored in your HTTP session on the server. When the runtime
    environment notices that you do not own the task, it removes the
    information from the HTTP session and displays the "The task
    you tried to start is owned by another user." error.
    If you try to run the same task twice, two concurrent threads
    on the server work with the same HTTP session, which can lead
    to information being removed from the session by one thread
    that the other thread still expected. An unexpected failure
    happens that leads to the generic error message.
    

Problem conclusion

  • A fix will be included in IBM BPM V8.5.7 cumulative fix 2017.03
    that ensures that synchronizes concurrent threads for the same
    task instance so that no unexpected failure happens and the
    correct error message is shown.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR57503

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    857

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-28

  • Closed date

    2017-03-07

  • Last modified date

    2017-03-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R857 PSY

       UP

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Document Information

Modified date:
07 March 2017