JR57388: WHILE REINDEXING THE PROCESS PORTAL SEARCH INDEX, THE RETRIEVED LIST OF INSTANCES AND TASKS TO INDEX MIGHT BE INCOMPLETE

bpm.8570.cf2017.03.delta.repository
Downloading IBM Business Process Manager V8.5.7 Cumulative Fix 2017.03

APAR status

• Closed as program error.

Error description

• When the IBM Process Portal search index is being reindexed, IBM
  Business Process Manager (BPM) retrieves the list of process
  instances and tasks to index. If the number of tasks associated
  to a process instance is a multiple of 1000, the request against
   the database will, at some point, return an empty result set,
  which IBM BPM understands as all process instances and tasks
  have been indexed. Therefore, the reindexing procedure stops and
   the Process Portal search index is incomplete.
  
  PRODUCTS AFFECTED
  IBM BPM Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• Reconcile the Process Portal search index by using the Index
  Diagnostic Utility as described in step #2 of "How to
  investigate and solve a Portal index out of sync situation?" at
  https://developer.ibm.com/answers/questions/209176/how-to-invest
  igate-and-solve-a-portal-index-out-of.html.
  

Problem summary

• Having a multiple of 1000 tasks assigned to a process instance
  is not properly handled.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.7.0 cumulative fix CF2017.03
   that ensures the Process Portal search index is complete when a
   process instance has a multiple of 1000 tasks assigned to it.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R857 PSY

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