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JR57132: AFTER YOU CONFIGURE ENDPOINT SCENARIO EXTERNAL_CLIENT, PROCESS INSPECTOR MIGHT FAIL TO LOAD WITH HTTP 404

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APAR status

  • Closed as program error.

Error description

  • You configured the specific IBM Business Process Manager (BPM)
    EXTERNAL_CLIENT endpoint scenario, for example, in a setup with
    a load balancer. When the configuration becomes active, you can
    reach all Process Admin panels except the Process Inspector tab,
    which fails to load. You receive an HTTP 404 error.
    

Local fix

  • Base on your setup, configure the EXTERNAL_CLIENT scenario in a
    way that allows the Process Inspector to calculate the endpoint
    correctly.
    
    For more information, see "Configuring IBM BPM endpoints to
    match your topology" at
    http://www.ibm.com/support/knowledgecenter/SSFTBX_8.5.7/com.ibm.
    wbpm.imuc.ebpmps.doc/topics/tsec_thirdpartyauthentication_endpoi
    ntservice.html.
    

Problem summary

  • For each HTTP request, IBM BPM considers two scenarios to
    determine how to calculate the correct URL to the target server:
     the specific scenario and the default scenario. The default
    scenario is used if no configuration for the specific scenario
    is found. In most cases, the default scenario is the RELATIVE
    scenario, meaning that the URL is calculated relative to the
    page that issues the request. The Process Inspector uses
    EXTERNAL_CLIENT as default scenario. However, depending on the
    setup, using EXTERNAL_CLIENT as the default scenario might lead
    to an incorrect endpoint resolution and the Page Not Found
    error.
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Problem conclusion

  • A fix will be available in IBM BPM cumulative fix 2017.03 that
    changes the Process Inspector to use the RELATIVE scenario as
    default scenario.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR57132

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    857

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-08

  • Closed date

    2017-02-13

  • Last modified date

    2017-02-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R857 PSY

       UP

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Document Information

Modified date:
13 February 2017