IBM Support

JR56887: AFTER RE-ENTERING YOUR CREDENTIALS ON THE PROCESS INSPECTOR LOGIN PAGE, YOU SEE ONLY AN EMPTY PAGE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you log out from the IBM Business Process Manager (BPM)
    Process Inspector, you are directed to the IBM BPM Process
    Inspector log in page, where you can re-enter your credentials
    to log in again. 
    
    However, submitting this page after entering your user name and
    password shows only a blank page and you see the following URL
    in the navigation bar of your browser:
    
    https://<host:port>/ProcessInspector/null
    

Local fix

  • Set the value of the WCCM configuration property
    processAdminCustomLogout to the string "login.jsp" as described
    in the IBM Knowledge Center topic
    "Configuring third-party authentication products":
    http://www.ibm.com/support/knowledgecenter/SSFPJS_8.5.7/com.ibm.
    wbpm.imuc.sbpm.doc/topics/tsec_thirdpartyauthentication.html.
    

Problem summary

  • This problem occurs because the logout handling function
    changed.
    When you clicked the logout button in the Process Inspector
    before IBM BPM cumulative fix (CF) 2016.09 was installed, the
    browser was directed to the default login page.
    The WCCM setting for the custom logout page was ignored. With
    the change in CF2016.09, the WCCM setting is honored, but when
    there is no logout page configured the text "null" is set as the
     default on the logout page, leading to this issue.
    

Problem conclusion

  • A fix is included in IBM BPM V8.5.7 cumulative fix 2016.12 that
    ensures the correct retrieval of the logout page setting.
    
    To determine whether the cumulative fix is available and
    download it if it is, complete the following steps on Fix
    Central (http://www.ibm.com/support/fixcentral):
    
    1. On the Select product tab, select WebSphere as the product
    group, IBM Business Process Manager with your edition from the
    WebSphere options, All as the installed version, and All as the
    platform, and then click Continue.
    2. In the Text field, enter "cumulative fix?, and click
    Continue.
    
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR56887

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    857

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-11-03

  • Closed date

    2016-11-23

  • Last modified date

    2016-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R857 PSY

       UP

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Document Information

Modified date:
23 November 2016