IBM Support

JR56872: NullPointerException when a shopper switches stores and multi-logon is enabled

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When SessionManagement/cookie/sitelevel and multiple logon are
    enabled, a NullPointerException error occurs during a store
    switch by a Non-SSL (HTTP) request.
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce Version 7 Feature Pack 7 or later.
    
    PROBLEM ABSTRACT:
    NullPointerException when a shopper switches stores and
    multi-logon is enabled
    
    BUSINESS IMPACT:
    Shopper cannot place an order after switching stores.
    
    RECOMMENDATION:
    

Problem conclusion

  • Updated logic to check whether the authentication cookie is null
     before the cookie is used. If the cookie is null, a new
    authentication cookie is created.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR56872

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-21

  • Closed date

    2017-09-10

  • Last modified date

    2017-09-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
12 December 2021