IBM Support

JR56612: High CPU utilization during category navigation

Direct links to fixes

7.0.0.0-WS-WC70Fep8Developer-IFJR56612
7.0.0.0-WS-WC70Fep8Server-IFJR56612

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APAR status

  • Closed as program error.

Error description

  • Many web containers threads wait on the following stack

Java callstack:
          at
java/util/HashMap.findNonNullKeyEntry(HashMap.java:605(Compiled
Code))
          at
java/util/HashMap.getEntry(HashMap.java:589(Compiled Code))
          at java/util/HashMap.get(HashMap.java:575(Compiled
Code))
          at
com/ibm/commerce/foundation/internal/server/services/search/conf
ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacetConfig(So
lrSearchProfileConfig.java:3393(Compiled Code))
          at
com/ibm/commerce/foundation/internal/server/services/search/conf
ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacets(SolrSea
rchProfileConfig.java:3318(Compiled Code))
          at
com/ibm/commerce/foundation/internal/server/services/search/conf
ig/solr/SolrSearchConfigurationRegistry.getFacets(SolrSearchConf
igurationRegistry.java:2426(Compiled Code))
          at
com/ibm/commerce/catalog/facade/server/services/search/expressio
n/solr/SolrSearchFacetConditionExpressionProvider.invoke(SolrSea
rchFacetConditionExpressionProvider.java:108(Compiled Code))


This causes high CPU usage as explained in the following tech
note: http://www-01.ibm.com/support/docview.wss?uid=swg21597581

Local fix

  • 



Problem summary


    

  • USERS AFFECTED:
WebSphere Commerce Version 7 Feature Pack 8.

PROBLEM ABSTRACT:
High CPU utilization during category navigation

BUSINESS IMPACT:
Shoppers experience slower response times.

RECOMMENDATION:

    



Problem conclusion


    

  • Improved thread safety of the SolrSearchProfileConfig class.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR56612
    • 

  • Reported component name
    WC BUS EDITION
    • 

  • Reported component ID
    5724I3800
    • 

  • Reported release
    700
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-09-05
    • 

  • Closed date
    2016-10-19
    • 

  • Last modified date
    2016-10-19
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WC BUS EDITION
    • 

  • Fixed component ID
    5724I3800
    • 



Applicable component levels


    

  • R700  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 December 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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