Direct links to fixes
APAR status
Closed as program error.
Error description
Many web containers threads wait on the following stack Java callstack: at java/util/HashMap.findNonNullKeyEntry(HashMap.java:605(Compiled Code)) at java/util/HashMap.getEntry(HashMap.java:589(Compiled Code)) at java/util/HashMap.get(HashMap.java:575(Compiled Code)) at com/ibm/commerce/foundation/internal/server/services/search/conf ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacetConfig(So lrSearchProfileConfig.java:3393(Compiled Code)) at com/ibm/commerce/foundation/internal/server/services/search/conf ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacets(SolrSea rchProfileConfig.java:3318(Compiled Code)) at com/ibm/commerce/foundation/internal/server/services/search/conf ig/solr/SolrSearchConfigurationRegistry.getFacets(SolrSearchConf igurationRegistry.java:2426(Compiled Code)) at com/ibm/commerce/catalog/facade/server/services/search/expressio n/solr/SolrSearchFacetConditionExpressionProvider.invoke(SolrSea rchFacetConditionExpressionProvider.java:108(Compiled Code)) This causes high CPU usage as explained in the following tech note: http://www-01.ibm.com/support/docview.wss?uid=swg21597581
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce Version 7 Feature Pack 8. PROBLEM ABSTRACT: High CPU utilization during category navigation BUSINESS IMPACT: Shoppers experience slower response times. RECOMMENDATION:
Problem conclusion
Improved thread safety of the SolrSearchProfileConfig class.
Temporary fix
Comments
APAR Information
APAR number
JR56612
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-09-05
Closed date
2016-10-19
Last modified date
2016-10-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021