IBM Support

JR56612: High CPU utilization during category navigation

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Many web containers threads wait on the following stack
    
    Java callstack:
              at
    java/util/HashMap.findNonNullKeyEntry(HashMap.java:605(Compiled
    Code))
              at
    java/util/HashMap.getEntry(HashMap.java:589(Compiled Code))
              at java/util/HashMap.get(HashMap.java:575(Compiled
    Code))
              at
    com/ibm/commerce/foundation/internal/server/services/search/conf
    ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacetConfig(So
    lrSearchProfileConfig.java:3393(Compiled Code))
              at
    com/ibm/commerce/foundation/internal/server/services/search/conf
    ig/solr/SolrSearchProfileConfig$CategoryConfig.getFacets(SolrSea
    rchProfileConfig.java:3318(Compiled Code))
              at
    com/ibm/commerce/foundation/internal/server/services/search/conf
    ig/solr/SolrSearchConfigurationRegistry.getFacets(SolrSearchConf
    igurationRegistry.java:2426(Compiled Code))
              at
    com/ibm/commerce/catalog/facade/server/services/search/expressio
    n/solr/SolrSearchFacetConditionExpressionProvider.invoke(SolrSea
    rchFacetConditionExpressionProvider.java:108(Compiled Code))
    
    
    This causes high CPU usage as explained in the following tech
    note: http://www-01.ibm.com/support/docview.wss?uid=swg21597581
    

Local fix

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce Version 7 Feature Pack 8.
    
    PROBLEM ABSTRACT:
    High CPU utilization during category navigation
    
    BUSINESS IMPACT:
    Shoppers experience slower response times.
    
    RECOMMENDATION:
    

Problem conclusion

  • Improved thread safety of the SolrSearchProfileConfig class.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR56612

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-05

  • Closed date

    2016-10-19

  • Last modified date

    2016-10-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021