IBM Support

JR56339: AFTER INTERIM FIX JR54974 IS INSTALLED, A DIFFERENT MESSAGE ID SHOWS ON TEAMWORKS ERROR PAGE THAN WHAT'S IN SYSTEMOUT.LOG

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APAR status

  • Closed as program error.

Error description

  • Interim fix JR54974
    (http://www.ibm.com/support/docview.wss/uid=swg1JR54974)
    includes a message identifier (ID) in parentheses after the
    error message that's displayed in the Teamworks error page so
    you can correlate the message with one written to the
    SystemOut.log file and discover uncaught application exceptions.
    This additional information is particularly helpful when the
    message on the Teamworks page says "Ask the administrator to
    check the SystemOut.log file for more information to resolve the
    error.", which is displayed unless the
    <display-debug-error-messages> configuration property is set to
    true. However, the message ID in the Teamworks error page and
    the SystemOut.log file are different, which makes correlation
    impossible.
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.6 cumulative fix 2 (CF02),
    V8.5.7, and V8.5.7 cumulative fix 2016.06 (CF2016.06) that
    ensures that the message ID on the Teamworks error page matches
    the message ID of the message written to the SystemOut.log file,
    enabling you to correlate the messages.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR56339:
    
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR56339, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR56339

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    856

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-07-28

  • Closed date

    2016-08-16

  • Last modified date

    2016-08-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R856 PSY

       UP

  • R857 PSY

       UP

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Document Information

Modified date:
16 August 2016