IBM Support

JR56339: AFTER INTERIM FIX JR54974 IS INSTALLED, A DIFFERENT MESSAGE ID SHOWS ON TEAMWORKS ERROR PAGE THAN WHAT'S IN SYSTEMOUT.LOG

Direct links to fixes

8.5.6.2-WS-BPM-IFJR56339
8.5.7.0-WS-BPM-IFJR56339
8.5.7.201606-WS-BPM-IFJR56339
bpm.8570.cf2016.09.delta.repository.1of2
bpm.8570.cf2016.09.delta.repository.2of2
Downloading IBM Business Process Manager V8.5.7 Cumulative Fix 2016.09

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APAR status

  • Closed as program error.

Error description

  • Interim fix JR54974
(http://www.ibm.com/support/docview.wss/uid=swg1JR54974)
includes a message identifier (ID) in parentheses after the
error message that's displayed in the Teamworks error page so
you can correlate the message with one written to the
SystemOut.log file and discover uncaught application exceptions.
This additional information is particularly helpful when the
message on the Teamworks page says "Ask the administrator to
check the SystemOut.log file for more information to resolve the
error.", which is displayed unless the
<display-debug-error-messages> configuration property is set to
true. However, the message ID in the Teamworks error page and
the SystemOut.log file are different, which makes correlation
impossible.

PRODUCTS AFFECTED
IBM Business Process Manager (BPM) Advanced
IBM BPM Standard
IBM BPM Express

Local fix

  • 



Problem summary


    

  • No additional information is available.

    



Problem conclusion


    

  • A fix is available for IBM BPM V8.5.6 cumulative fix 2 (CF02),
V8.5.7, and V8.5.7 cumulative fix 2016.06 (CF2016.06) that
ensures that the message ID on the Teamworks error page matches
the message ID of the message written to the SystemOut.log file,
enabling you to correlate the messages.

On Fix Central (http://www.ibm.com/support/fixcentral), search
for JR56339:

1. Select IBM Business Process Manager with your edition from
the product selector, the installed version to the fix pack
level, and your platform, and then click Continue.
2. Select APAR or SPR, enter JR56339, and click Continue.

When you download fix packages, ensure that you also download
the readme file for each fix. Review each readme file for
additional installation instructions and information about the
fix.

    



Temporary fix


    

  • Not applicable

    



Comments


    

  • 



APAR Information




    

  • APAR number
    JR56339
    • 

  • Reported component name
    BPM STANDARD
    • 

  • Reported component ID
    5725C9500
    • 

  • Reported release
    856
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2016-07-28
    • 

  • Closed date
    2016-08-16
    • 

  • Last modified date
    2016-08-16
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BPM STANDARD
    • 

  • Fixed component ID
    5725C9500
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"856","Line of Business":{"code":"LOB45","label":"Automation"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            04 September 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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