IBM Support

JR55764: IN IBM PROCESS PORTAL, REST REQUEST TIMEOUTS CAUSE SOME ACTIONS TO FAIL

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APAR status

  • Closed as program error.

Error description

  • In IBM Process Portal, you might receive an error that often
    mentions a Dojo timeout for the following actions:
    
    -Clicking the Show More button on the task list in the Work tab
    -Clicking the Show More button on the instance list in the
    Processes tab
    
    Actions such as these are completed by using REST API requests
    that Process Portal sends to the IBM Business Process Manager
    (BPM) server. While most requests should complete within a
    specified time frame, allowing Process Portal to display the
    retrieved data, some requests might take longer because of
    various factors, such as the amount of data to be retrieved,
    server and database latency, and network latency.
    
       This shows an example of the REST call that is slow to
    complete and the resulting message logged.
    
    The REST API GET
    /rest/bpm/wle/v1/task?action=getdetails&taskIDs= is used and
    completed after 50 seconds.
    
    While retrieving the tasks' details the following error message
    pops up on the screen:
    
    The request timed out. No data can be displayed.
    - Close details
    Error:timeout exceeded (JavaScript Error)
    at
    _287/func@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/doj
    o.js:14
    _287@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/dojo.js:
    14
    
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix is available for IBM BPM V8.0.1.2 and V8.5.0.1 that adds a
    new Mashups ConfigService property,
    com.ibm.bpm.social.restRequestTimeoutSeconds, that, when set to
    an integer representing the number of seconds, sets the default
    REST request timeout. Making the REST timeout value configurable
    provides additional flexibility so that you can perform
    longer-running actions successfully (although the IBM BPM
    administrator might still need to look into what causes actions
    to run longer than expected).
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR55764:
    
     1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
     2. Select APAR or SPR, enter JR55764, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR55764

  • Reported component name

    BPM EXPRESS

  • Reported component ID

    5725C9600

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-15

  • Closed date

    2016-05-13

  • Last modified date

    2017-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM EXPRESS

  • Fixed component ID

    5725C9600

Applicable component levels

  • R801 PSY

       UP

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Document Information

Modified date:
03 March 2017