JR55749: TW.SYSTEM.USER.TIMEZONE DOES NOT PROVIDE THE USER'S TIME ZONE INA SERVICE WHEN AUTHENTICATING AFTER THE EXPOSED SERVICE STARTS

8.0.1.3-WS-BPM-IFJR55749
bpm.8570.cf2016.06.delta.repository.2of2
bpm.8570.cf2016.06.delta.repository.1of2
8.5.5.0-WS-BPM-IFJR55749

APAR status

• Closed as program error.

Error description

• When you run an exposed service from a URL and the service is
  not already authenticated, such as through IBM Process Portal, a
  login page loads for authentication. If the service
  implementation contains a JavaScript step that contains a call
  to tw.system.user_timeZone, the time zone returned shows an
  incorrect time zone for the user.
  

Local fix

• Set the ibm.bpm.timezoneOffset cookie in the calling application
  with the appropriate time zone offset in minutes to UTC for the
  calling user.
  

Problem summary

• The problem occurs because a cookie that transports the time
  zone information of the calling user is not set when the service
  is called outside an IBM BPM user interface.  Therefore, trying
  to use the time zone information in the called service
  tw.system.user_timeZone does not provide the correct time zone
  for the user. You might see the following message in the
  systemout.log file:
  
  CWLLG0287W: Could not get 'timezone' for cookies
  

Problem conclusion

• A fix is available for IBM BPM V8.5.5.0 that ensures the
  ibm.bpm.timezoneOffset cookie is set properly.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR55749:
  
  1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
  
  2. Select APAR or SPR, enter JR55749, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R855 PSY

     UP

• R856 PSY

     UP

• R857 PSY

     UP