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JR55748: Cannot activate Marketing web activity

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When you attempt to activate a Marketing web activity, you might
    encounter the following error messages:
    1) The activity cannot be activated. Check any additional error
    messages for details.
    2) The specified category in the Categories table cannot be
    found.
    
    This issue occurs when you have a web activity that contains a
    'Display Category Recommendation' action with two or more
    categories, but one of the categories is deleted.
    

Local fix

  • 1) Remove the Display Category action, and add a new one to the
    activity.
    or
    2) Make any change to the existing Display Category action (for
    example, add a category, remove a category, reorder the
    categories).
    
    Both actions will remove the reference to the deleted category
    from the activity.
    

Problem summary

  • USERS AFFECTED:
    WebSphere Commerce Version 7 users that use the Management
    Center Marketing tool.
    
    PROBLEM ABSTRACT:
    Cannot activate Marketing web activity
    
    BUSINESS IMPACT:
    Marketing Manager cannot activate 'Display Category
    Recommendation' web activities.
    
    RECOMMENDATION:
    

Problem conclusion

  • A new configuration setting
    (allowActivityActivationWithDeletedObjects) is added to control
    whether an activity will allow activation even when a category,
    catalog entry, marketing content, e-Marketing Spot, or customer
    segment associated with an activity element is not found. By
    default, activity activation will fail, and the business user
    will need to delete the element, or modify the element in order
    for the activity to be activated.
    
    When allowActivityActivationWithDeletedObjects is set to true,
    the activity will successfully activate when the object is not
    found (for example, if an object is marked for delete).
    
    Set the flag allowActivityActivationWithDeletedObjects to true
    in the marketing component configuration file
    wc-admin-component.xml to enable this new configuration setting.
    
    <_config:property
    name="allowActivityActivationWithDeletedObjects" value="true"/>
    
    For information about how to change the marketing component
    configuration file, see
    http://www.ibm.com/support/knowledgecenter/SSZLC2_7.0.0/com.ibm.
    commerce.admin.doc/tasks/tsbwcadmincom.htm
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR55748

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-13

  • Closed date

    2016-04-29

  • Last modified date

    2016-04-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021