JR55746: 401 error when shopper is logged on with rememberMe=true and updateCookies=true

7.0.0.0-WS-WC70Fep8Server-IFJR55746
7.0.0.0-WS-WC70Fep8Developer-IFJR55746

APAR status

• Closed as program error.

Error description

• When multiple logon and remember me is enabled, if a shopper is
  logged on with rememberMe=true and updateCookies=true, and if
  the user token is removed from the CTXMGMT table, the shopper
  cannot re-logon through REST services.
  
  A 401 error is returned and you might see a
  javax.ejb.ObjectNotFoundException error message.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 Feature Pack 8.
  
  PROBLEM ABSTRACT:
  401 error when shopper is logged on with rememberMe=true and
  updateCookies=true
  
  BUSINESS IMPACT:
  Shopper cannot logon through REST services.
  
  RECOMMENDATION:
  

Problem conclusion

• Handle the exception appropriately when WebSphere Commerce is
  trying to find the activity token by the id that is stored in
  the persistent cookie.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP