JR55617: PROCESS DESIGNER 8.5.7 INSTALLATION FAILURE WITH CRIMA1099E ON INSTALLATION MANAGER VERSION

bpm.8570.cf2016.06.delta.repository.2of2
bpm.8570.cf2016.06.delta.repository.1of2

APAR status

• Closed as fixed if next.

Error description

• The problem can be found in Windows system with IBM
  Installation Manager version prior to 1.8.0.
  
  The problem can happen for installing Process Designer:
  http://www.ibm.com/support/knowledgecenter/SSFPJS_8.5.7/com.ibm.
  wbpm.imuc.doc/topics/tins_bpm_pcntr_wle.html?cp=SSFPJS_8.5.7&lan
  g=en
  
  or updating Process Designer:
  http://www.ibm.com/support/knowledgecenter/SSFPJS_8.5.7/com.ibm.
  wbpm.imuc.doc/topics/tins_updating_designer.html?cp=SSFPJS_8.5.7
  &lang=en
  
  from commands installProcessDesigner_admin.bat or
  installProcessDesigner_nonadmin.bat.
  
  The IBMProcessDesignerInstall.log will have error like:
  ----------------------------------
  Getting file names from
  com.ibm.bpm.pdesigner.v85_8.5.7000.20160301_1535.offering.
  CRIMA1099E ERROR: The "IBM Process Designer 8.5.7.0"
  installation package requires Installation Manager version
  "1.8.0" or later (internal version tolerance "1.8.0"). The
  running Installation Manager is version "1.7.2" (internal
  version "1.7.2000.20140227_0303").
  -----------------------------------
  

Local fix

• Upgrade the Installation Manager to 1.8.0 or higher.
  
  If the installed Installation Manager is 32-bit, we can run the
  command from [Process Designer extract directory]\IM
       install.exe (for administrator user)
       userinst.exe (for non-admin user)
  
  If the installed Installation Manager is 64-bit, we can run the
  command from [Process Designer extract directory]\IM64
       install.exe (for administrator user)
       userinst.exe (for non-admin user)
  
  The above workaround will install Installation Manager 1.8.4.
  
  All other version of Installation Manager can be found at:
  http://www-01.ibm.com/support/docview.wss?uid=swg27025142
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:  Business Process Manager v8.5.7 user        *
  ****************************************************************
  * PROBLEM DESCRIPTION: The problem can be found in Windows     *
  *                      system with IBM                         *
  *                      Installation Manager version prior to   *
  *                      1.8.0.                                  *
  *                      The problem can happen for installing   *
  *                      Process Designer:                       *
  *                      http://www.ibm.com/support/knowledgecen *
  *                      ter/SSFPJS_8.5.7/com.ibm.               *
  *                      wbpm.imuc.doc/topics/tins_bpm_pcntr_wle *
  *                      .html?cp=SSFPJS_8.5.7&lan               *
  *                      g=en                                    *
  *                      or updating Process Designer:           *
  *                      http://www.ibm.com/support/knowledgecen *
  *                      ter/SSFPJS_8.5.7/com.ibm.               *
  *                      wbpm.imuc.doc/topics/tins_updating_desi *
  *                      gner.html?cp=SSFPJS_8.5.7               *
  *                      &lang=en                                *
  *                      from commands                           *
  *                      installProcessDesigner_admin.bat or     *
  *                      installProcessDesigner_nonadmin.bat.    *
  *                      The IBMProcessDesignerInstall.log       *
  *                      will have error like:                   *
  *                      ----------------------------------      *
  *                      Getting file names from                 *
  *                      com.ibm.bpm.pdesigner.v85_8.5.7000.2016 *
  *                      0301_1535.offering.                     *
  *                      CRIMA1099E ERROR: The "IBM Process      *
  *                      Designer 8.5.7.0"                       *
  *                      installation package requires           *
  *                      Installation Manager version            *
  *                      "1.8.0" or later (internal version      *
  *                      tolerance "1.8.0"). The                 *
  *                      running Installation Manager is         *
  *                      version "1.7.2" (internal               *
  *                      version "1.7.2000.20140227_0303").      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  This problem is caused by existing lower Installation Manager
  version and Process Designer installation could not update the
  Installation Manager automatically. Please manually upgrade
  Installation Manager to version 1.8.0 or higher and install
  Process Designer again.
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R800 PSY

     UP