JR55599: A dialog activity with a "Customer Registers" trigger does not work when the "Account activation via Email" option is enabled

APAR status

• Closed as program error.

Error description

• If a store is enabled to use the "Account activation via Email"
  option, a marketing dialog activity is created with the
  "Customer Registers" trigger, followed by a "Send Message"
  (email) action.
  
  Customers who register in the store, and then click the link in
  the account activation email, do not participate in the dialog
  activity.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce Version 7 or Version 8 stores with "Account
  activation via Email" option enabled.
  
  PROBLEM ABSTRACT:
  A dialog activity with a "Customer Registers" trigger does not
  work when the "Account activation via Email" option is enabled
  
  BUSINESS IMPACT:
  Marketing dialog activity does not work.
  
  RECOMMENDATION:
  

Problem conclusion

• The UserRegistrationEmailActivateCmdImpl command was modified to
   ensure that the value in the USERS.PERSONALIZATIONID column and
   the personalizationId in the AuditContext are set
  appropriately. The modifications ensures that the dialog
  activity can identify the correct user to participate in the
  activity.
  
  In addition to applying this fix, you need to configure the
  "Customer Registers" trigger to use the
  UserRegistrationEmailActivateCmd command instead of the default
  UserRegistrationCmd command.
  
  For more information, see
  http://www.ibm.com/support/knowledgecenter/SSZLC2_7.0.0/com.ibm.
  commerce.install.doc/tasks/tig_JR55599.htm
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP