JR54625: Attribute values with double quotes (") stalls Search Results

APAR status

• Closed as program error.

Error description

• The Search Result page hangs and keeps loading due to double
  quotes (") in defining attribute values that are configured as
  facetable attributes.
  
  The browser console will throw a JavaScript error and it will
  show the screen loading symbol. The user is blocked from
  proceeding further.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 Feature Pack 7 users.
  
  PROBLEM ABSTRACT:
  Attribute values with double quotes (") stalls Search Results
  
  BUSINESS IMPACT:
  Facetable attributes with values that have double quotes are not
   allowed. For stores that use the french language or imperial
  measurements, this can be very difficult.
  
  RECOMMENDATION:
  

Problem conclusion

• The solution is to escape double quotes in JSP files by using
  <c:out value="${}">
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP