JR54580: Facet selection is not displayed after a shopper clicks "Show/View All"

APAR status

• Closed as program error.

Error description

• After clicking "Show/View All" in the facet sidebar and
  selecting a facet, upon refresh or using the resulting facet URL
   in a new browser window, the selection is not displayed.
  
  This issue occurs because the facet ID in the URL only gets
  loaded in the productListingView URL which is not called during
  an initial page load.
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 Feature Pack 7 environments.
  
  PROBLEM ABSTRACT:
  Facet selection is not displayed after a shopper clicks
  "Show/View All"
  
  BUSINESS IMPACT:
  Facets displayed incorrectly or go missing, and business users
  are unable to re-use generated URLs for marketing purposes
  
  RECOMMENDATION:
  

Problem conclusion

• The solution is to append the corresponding facet group in the
  URL if a shopper selects any facets which are hidden by the
  "Show/View All" check box. The URL with any facet groups
  appended will automatically trigger the corresponding "Show/View
   All" function to display all the facets under its group.
  Finally, all of the selected facets will get selected after
  page-load.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP