IBM Support

JR54362: WHEN A TASK COMPLETES IN IBM PROCESS PORTAL, YOU RECEIVE A 'THE SERVICE HAS FINISHED' MESSAGE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a task completes, you see the following message in Process
    Portal:
    
    "The service has finished."
    
    However, the user expects to be returned to the Work tab.
    
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • After completing a task, there is a REST call for /v1/exposed,
    which might not be needed and takes a long time to complete.
    This call might prevent the Work page from displaying.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.5.0 that ensures that the
    Work page is displayed as expected after a task completes.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR54362.
    
      1. Select IBM Business Process Manager with your edition
         from the product selector, the installed version to the fix
         pack level, and your platform, and then click Continue.
      2. Select APAR or SPR, enter JR54362, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR54362

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-09-23

  • Closed date

    2015-11-12

  • Last modified date

    2015-11-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R855 PSY

       UP

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Document Information

Modified date:
12 November 2015