JR53796: "Invalid cookies" error when Multiple Logon is enabled

APAR status

• Closed as program error.

Error description

• If you are logged on and you change URLs between stores such as
  an old and new storefront asset store, you might encounter an
  error. When Multiple Logon is enabled, authentication from
  Search server fails with Invalid Cookie error.
  
  For example, you log on to an old storefront asset store, and
  then change the URL to the new storefront asset store. You try
  to navigate back to the old storefront asset store but you
  encounter an error similar to the following message,
  
  Caused by: java.lang.NullPointerException
   at
  com.ibm.commerce.foundation.internal.server.services.context.WCC
  omponentActivityAuthenticationCookie.getSignature(WCComponentAct
  ivit
  AuthenticationCookie.java:129)
   at
  com.ibm.commerce.browseradapter.WCAuthenticationCookie.validate(
  WCAuthenticationCookie.java:807)
   at
  com.ibm.commerce.browseradapter.WCAuthenticationCookie.getUserId
  (WCAuthenticationCookie.java:647)
   at
  com.ibm.commerce.foundation.rest.handlers.CommerceTokenRequestHa
  ndler.getAuthenticatedUserIdFromAuthenticationCookie(CommerceTok
  enRe
  uestHandler.java:3090)
   at
  com.ibm.commerce.foundation.rest.handlers.CommerceTokenRequestHa
  ndler.fetchAuthenticatedUserIdFromAuthenticationCookie(CommerceT
  oken
  equestHandler.java:3021)
  

Local fix

Problem summary

• USERS AFFECTED:
  WebSphere Commerce V7 shoppers on Feature Pack 7 or later.
  
  PROBLEM ABSTRACT:
  "Invalid cookies" error when Multiple Logon is enabled
  
  BUSINESS IMPACT:
  User-specific search query using REST call from browser will
  fail.
  
  RECOMMENDATION:
  

Problem conclusion

• Updates code to set the proper user cookie session and set the
  user as unverified to WCComponentCookieUserSession.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WC BUS EDITION

• Fixed component ID

  5724I3800

Applicable component levels

• R700 PSY

     UP