IBM Support

JR53702: JSON ATTACHMENT FROM TASK NOTIFICATION EMAIL CANNOT BE USED BY YOUR EMAIL PROGRAM

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In addition to the HTML in the task notification email, a JSON
    attachment is included. Most email clients ignore this
    attachment; however, some (mostly mobile) clients display its
    contents and some other clients do not display the HTML email at
    all.
    

Local fix

Problem summary

  • No additional information is available.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.5 that allows you to remove
    the JSON part from the task notification email by adding the
    following section to your 100Custom.xml file:
    
      <server>
        <email>
          <mail-template>
            <skip-json-part>true</skip-json-part>
          </mail-template>
        </email>
      </server>
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR53702:
    
    1. Select IBM Business Process Manager with your edition from
      the product selector, the installed version to the fix pack
      level, and your platform, and then click Continue.
    
    2. Select APAR or SPR, enter JR53702, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR53702

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-26

  • Closed date

    2015-08-21

  • Last modified date

    2015-08-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R855 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"855","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
21 August 2015