IBM Support

JR53502: YOU SEE UNEXPECTED CHARACTERS IN THE BODY OF EMAIL NOTIFICATIONS FOR TASKS

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APAR status

  • Closed as program error.

Error description

  • If you are using an email client with an encoding setting other
    than UTF-8, and you receive an email notification from the IBM
    Business Process Manager (BPM) server for a task that has been
    assigned to you, you might see unexpected characters at the top
    of the email body, above the Task Details header bar.
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

  • Configure your email client to use UTF-8 encoding.
    

Problem summary

  • Task notification email template files that are included with
    IBM BPM might contain a byte order mark (BOM) sequence (three
    bytes with hexadecimal values 0xEF, 0xBB, and 0xBF) at the
    beginning of the file to designate the file as being UTF-8
    encoded. If your email client is not configured to use UTF-8
    encoding, this BOM sequence might be interpreted as a literal
    set of display characters.  As a result, you see unexpected
    characters displayed above the body of the task notification
    email.
    

Problem conclusion

  • A fix is available for IBM BPM V8.5.0.1 that removes the BOM
    sequence from the body of the task notification email before it
    is sent, eliminating the unexpected characters.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR53502.
    
     1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
     2. Select APAR or SPR, enter JR53502, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR53502

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-06-02

  • Closed date

    2015-07-29

  • Last modified date

    2015-07-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R850 PSY

       UP

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
29 July 2015