IBM Support

JR53368: YOU RECEIVE AN ERROR IN IBM PROCESS PORTAL V8.5.6 WHEN LOADING A COACH CONTAINING THE V8.5.5 STREAM COACH VIEW

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APAR status

  • Closed as program error.

Error description

  • In IBM Process Portal V8.5.6.0, when you load a coach that
    contains the Stream coach view from the V8.5.5 Dashboards
    toolkit, the coach does not load and you  see the following
    entry in the SystemOut.log file:
    
    [5/4/15 4:58:02:605 EDT] 00000182 ServletWrappe E
    com.ibm.ws.webcontainer.servlet.ServletWrapper service
    SRVE0014E:
    Uncaught service() exception root cause AssetDownload:
    javax.servlet.ServletException: Couldn't retrieve the requested
    asset:
    dashboards_artifacts.zip/com/ibm/bpm/dashboards/dashboards.js
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • In Process Portal V8.5.6.0, how a missing file is handled when
    loading a coach view was changed.  You now receive an error that
    indicates the file that is missing.  In Process Portal V8.5.5.,
    there is an incorrect reference in the Stream coach view file
    in the Dashboards toolkit that triggers the error when running
    the V8.5.5 Dashboards toolkit in Process Portal V8.5.6.0.
    

Problem conclusion

  • A fix for IBM BPM V8.5.6.0 is available that adds an additional
    check for the file that uses the same pattern that is in the
    V8.5.5.0 Stream coach view.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR53368:
    
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR53368, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR53368

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    856

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-05-18

  • Closed date

    2015-06-10

  • Last modified date

    2015-06-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R856 PSY

       UP

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Document Information

Modified date:
10 June 2015