IBM Support

JR53243: DASHBOARDS CANNOT BE LAUNCHED IN SOME SSO ENVIRONMENTS

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APAR status

  • Closed as program error.

Error description

  • DASHBOARDS CANNOT BE LAUNCHED IN SOME SINGLE SIGN-ON
    ENVIRONMENTS
    

Local fix

Problem summary

  • In some single sign-on configurations, an access gateway or a
    reverse proxy is configured in a way that the IBM BPM server
    does not trust certain requests routed by the access gateway or
    reverse proxy. As a result, the dashboard content is not routed
    through the single sign-on gateway and an empty dashboard is
    displayed instead.
    

Problem conclusion

  • A fix is available for IBM BPM V8.0.1.3 that allows the single
    sign-on gateway or reverse proxy servers to be added to a custom
     whitelist, which enables the dashboards to be rendered
    properly. You can specify this custom whitelist by using a
    custom JVM property named com.ibm.bpm.dashboard.whitelist. Set
    the value of this property as a comma-separated list of
    acceptable single sign-on gateway or reverse proxy servers.
    After this property is set, it enables IBM Process Portal to
    route the dashboard content through the servers in the list.
    Note: You must set this property on all JVMs.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR53243:
    
    1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
    2. Select APAR or SPR, enter JR53243, and click Continue.
    
    For more information, see the
    8.0.1.3-WS-BPM-IFJR53243-Readme.txt file, which is included in
    the fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR53243

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-04-30

  • Closed date

    2015-06-22

  • Last modified date

    2015-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R801 PSY

       UP

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Document Information

Modified date:
22 June 2015