Direct links to fixes
APAR status
Closed as program error.
Error description
DASHBOARDS CANNOT BE LAUNCHED IN SOME SINGLE SIGN-ON ENVIRONMENTS
Local fix
Problem summary
In some single sign-on configurations, an access gateway or a reverse proxy is configured in a way that the IBM BPM server does not trust certain requests routed by the access gateway or reverse proxy. As a result, the dashboard content is not routed through the single sign-on gateway and an empty dashboard is displayed instead.
Problem conclusion
A fix is available for IBM BPM V8.0.1.3 that allows the single sign-on gateway or reverse proxy servers to be added to a custom whitelist, which enables the dashboards to be rendered properly. You can specify this custom whitelist by using a custom JVM property named com.ibm.bpm.dashboard.whitelist. Set the value of this property as a comma-separated list of acceptable single sign-on gateway or reverse proxy servers. After this property is set, it enables IBM Process Portal to route the dashboard content through the servers in the list. Note: You must set this property on all JVMs. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR53243: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR53243, and click Continue. For more information, see the 8.0.1.3-WS-BPM-IFJR53243-Readme.txt file, which is included in the fix.
Temporary fix
Comments
APAR Information
APAR number
JR53243
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-04-30
Closed date
2015-06-22
Last modified date
2015-06-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R801 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.1","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
16 October 2021