IBM Support

JR53178: THE USER IS LOGGED OUT OF IBM PROCESS PORTAL WHEN REQUESTS TAKE A LONG TIME

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • While running a coach takes a long time, the operation times out
    and the user is returned to the IBM Process Portal login page.
    
      Here are some other scenarios that describe the effects of the
    problem.
    Some users are being logged out abruptly and at random
    time intervals.  For example, a particular user is logged out
    just after he has logged in. In other cases, the same user can
    be working just fine and after several minutes, he has to login
    when access the Process Portal.
    
    
    PRODUCTS AFFECTED
    IBM Business Process Manager (BPM) Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

Problem summary

  • The cometd connection is lost (xhr status is 0).
    

Problem conclusion

  • A fix for IBM BPM V8.5.5.0 is available that ensures the user is
     not logged out when a cometd connection is lost.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR53178:
    
     1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
     2. Select APAR or SPR, enter JR53178, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR53178

  • Reported component name

    BPM ADVANCED

  • Reported component ID

    5725C9400

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-04-21

  • Closed date

    2015-07-17

  • Last modified date

    2016-01-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM ADVANCED

  • Fixed component ID

    5725C9400

Applicable component levels

  • R855 PSY

       UP

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Document Information

Modified date:
12 January 2016