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JR52719: Navigting from the 'shipping and billing' page and updating the quantity above availability does not throw an error

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Two different Ajax responses received depending upon if
    navigating to the shopping cart after having navigated to the
    shipping and billing page to update the quantity higher than is
    available.
    
    Navigating from the shipping and billing page, it uses the ajax
    request (AjaxOrderChangeServiceItemUpdate) which does not throw
    an error, and successfully updates the quantity.
    
    In the scenario otherwise it gets an ajax error response code of
     1001 for AjaxOrderChangeServiceItemUpdate: "There is
    insufficient inventory to fulfill your request.".
    

Local fix

Problem summary

  • USERS AFFECTED:
    shoppers have imperfect user experience
    
    PROBLEM ABSTRACT:
    Navigting from the 'shipping and billing' page and updating the
    quantity above availability does not throw an error
    
    BUSINESS IMPACT:
    no business impact
    
    RECOMMENDATION:
    

Problem conclusion

  • Ensure inventory is re-checked upon checkout if quantity has
    changed since last allocation time.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR52719

  • Reported component name

    WC BUS EDITION

  • Reported component ID

    5724I3800

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-03-03

  • Closed date

    2015-05-19

  • Last modified date

    2015-05-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WC BUS EDITION

  • Fixed component ID

    5724I3800

Applicable component levels

  • R700 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]

Document Information

Modified date:
11 December 2021