IBM Support

JR52445: MISSING DETAILS NOT TOLERATED WHEN QUERYING INFORMATION ABOUT COMPLETED SERVICES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • You can retrieve performance data for processes and services by
    using JMX to retrieve data from Process Monitor, which is a
    subcomponent of the IBM Business Process Manager (BPM) server.
    You can use one of the following methods: retrieveMonitorAll(),
    retrieveMonitorAllAsJSON(),  retrieveMonitorByFilter() or
    retrieveMonitorByFilterAsJSON(). These calls can list details
    about the steps of a service, but in rare situations they fail
    and a NullPointerException is logged in the SystemOut.log file.
    

Local fix

  • Retrieve the information without the step details by using
    retrieveMonitorByFilter() or retrieveMonitorByFilterAsJSON(),
    setting the showDetails parameter to ?false?.
    

Problem summary

  • This problem occurs because Process Monitor tries to resolve
    step details of a completed service although the step details
    are already  removed.
    

Problem conclusion

  • A fix is/will be available for IBM BPM V8.5.5.0. With the fix
    applied, Process Monitor ignores steps that do not contain
    details.
    
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR52445:
    
    1. Select IBM Business Process Manager with your edition from
      the product selector, the installed version to the fix pack
      level, and your platform, and then click Continue.
    
    2. Select APAR or SPR, enter JR52445, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR52445

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    855

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-01-29

  • Closed date

    2015-03-31

  • Last modified date

    2015-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R855 PSY

       UP

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Document Information

Modified date:
31 March 2015