JR52410: MONITORING IBM BPM SERVICES WITH JMX (MBEAN) WHEN DURATION IS USED AS A FILTER CRITERIA DOES NOT WORK

7.5.1.2-WS-BPM-IFJR52410
Version 8.5 Refresh Pack 7 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• You can retrieve performance data for processes and services  by
  using JMX to retrieve data from Process Monitor, which is a
  subcomponent of the IBM Business Process Manager (BPM) server.
  You can filter your search either by using
  retrieveMonitorByFilter() or retrieveMonitorByFilterAsJSON()
  with filter criteria. However, when you use the duration as a
  filter criteria, active services are not returned, even if they
  meet the criteria.
  

Local fix

• Use the retrieveMonitorAll() or retrieveMonitorAllAsJSON()
  methods to get all data and then filter on your own or specify 0
  as duration and filter only on the step count.
  

Problem summary

• This problem occurs because the total time is used to filter on
  the duration, which is not set unless the service has finished.
  The total time for active services is always 0.
  

Problem conclusion

• A fix is available for IBM BPM V7.5.1.2 that changes the
  calculation of the total duration for active services.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR52410:
  
  1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
  
  2. Select APAR or SPR, enter JR52410, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R751 PSY

     UP