JR52289: IBM PROCESS DESIGNER DOES NOT CONNECT TO IBM PROCESS CENTER

8.5.5.0-WS-BPMPCPD-IFJR52289
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• When you start Process Designer and try to connect to Process
  Center, you see the following error in the Process Designer
  client >install directory>\.metadata\.log file:
  
  !ENTRY teamworks.ae.product 1 0 2014-12-22 14:51:07.248
  !MESSAGE [InteractiveSplashHandler] Bootstrap: Login failed with
  return code 407
  
  !ENTRY teamworks.ae.product 4 0 2014-12-22 14:51:07.248
  !MESSAGE [InteractiveSplashHandler] Unexpected error attempting
  to connect to the Process Center:
  Unexpected HTTP response code "407" attempting to connect to the
  ProcessCenter: {1}
  !STACK 0 com.lombardisoftware.core.TeamWorksException:
  Unexpected HTTP response code "407" attempting to connect to the
  Process Center: {1}
  at
  teamworks.ae.product.splash.InteractiveSplashHandler.bootstrap(I
  nteractiveSplashHandler.java:688)
  at
  teamworks.ae.product.splash.InteractiveSplashHandler.authenticat
  e(InteractiveSplashHandler.java:622)
  
  PRODUCTS AFFECTED
  IBM Business Process Manager (BPM) Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

Problem summary

• This error might occur if Process Designer is installed in a
  system with proxy configured, but Process Designer is not set up
  to handle proxy authentication.
  

Problem conclusion

• A fix is available for IBM BPM 8.5.5.0 so that Process Designer
  detects this error situation and tries to reestablish a
  connection to Process Center directly.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR52289:
  
      1. Select IBM Business Process Manager with your edition
  from the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
      2. Select APAR or SPR, enter JR52289, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R855 PSY

     UP