Direct links to fixes
APAR status
Closed as program error.
Error description
When you start Process Designer and try to connect to Process Center, you see the following error in the Process Designer client >install directory>\.metadata\.log file: !ENTRY teamworks.ae.product 1 0 2014-12-22 14:51:07.248 !MESSAGE [InteractiveSplashHandler] Bootstrap: Login failed with return code 407 !ENTRY teamworks.ae.product 4 0 2014-12-22 14:51:07.248 !MESSAGE [InteractiveSplashHandler] Unexpected error attempting to connect to the Process Center: Unexpected HTTP response code "407" attempting to connect to the ProcessCenter: {1} !STACK 0 com.lombardisoftware.core.TeamWorksException: Unexpected HTTP response code "407" attempting to connect to the Process Center: {1} at teamworks.ae.product.splash.InteractiveSplashHandler.bootstrap(I nteractiveSplashHandler.java:688) at teamworks.ae.product.splash.InteractiveSplashHandler.authenticat e(InteractiveSplashHandler.java:622) PRODUCTS AFFECTED IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Local fix
Problem summary
This error might occur if Process Designer is installed in a system with proxy configured, but Process Designer is not set up to handle proxy authentication.
Problem conclusion
A fix is available for IBM BPM 8.5.5.0 so that Process Designer detects this error situation and tries to reestablish a connection to Process Center directly. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR52289: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR52289, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Temporary fix
Comments
APAR Information
APAR number
JR52289
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-16
Closed date
2015-02-02
Last modified date
2015-02-02
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R855 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
14 October 2021