JR52282: WHEN YOU CLOSE AN ERROR MESSAGE THAT IS DISPLAYED FROM THE TASK LIST CONTROL, THE PAGE CONTAINING THE TASK LIST CONTROL IS BLANK

8.5.5.0-WS-BPM-IFJR52282
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In IBM Process Portal, when you select a task on the dashboard
  toolkit Task List control to work on it, and that task has been
  closed, suspended, or claimed by another user, an error message
  is displayed. When you close that error message, the page
  displaying the Task List control is rendered as a blank page.
  
  PRODUCTS AFFECTED
  IBM BPM Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• In the administrative console, go to Resource environment
  provider > Mashups_ConfigService > Custom properties, set the
  value of the property isDebug to true, and stop and restart the
  IBM Business Process Manager (BPM) environment.
  

Problem summary

• JavaServer Pages (JSP) files that are responsible for displaying
  error messages (when you try to work on a task that is closed,
  suspended, or claimed by another user) refreshes the parent
  window of the window, displaying the error message when you
  close the error message. This refresh can cause a timing issue,
  which can result in the parent window being displayed as blank.
  The refresh is necessary only when task completion is initiated
  outside of Process Portal.
  

Problem conclusion

• A fix is available for IBM BPM V8.5.5.0 that adds a check to
  ensure that when you close an error message that is related to
  task completion, the window from which the task completion is
  initiated is refreshed only if it is outside of Process Portal.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR52282:
  
   1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
   2. Select APAR or SPR, enter JR52282, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R855 PSY

     UP