JR52013: WITH INTERIM FIX JR50481 INSTALLED AND APPLIED, WHEN YOU CLAIM A TASK ASSIGNED TO A GROUP THE NEW WINDOW IS BLANK

8.0.1.2-WS-BPM-IFJR52013
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• In IBM Process Portal, if the interim fix for APAR JR50481 is
  installed and the <launch-in-new-window-enabled> property is set
  to "true" in the 100Custom.xml file on the IBM Business Process
  Manager (BPM) server, when you claim a task that is assigned to
  a group and the claim confirmation window is displayed (your
  IBM BPM user profile contains a setting to enable or disable
  this confirmation window), you see a new browser window or tab
  that is blank, instead of seeing the coach for the task
  displayed in the new window or tab.
  
  PRODUCTS AFFECTED
  IBM BPM Advanced
  IBM BPM Standard
  IBM BPM Express
  

Local fix

• To claim the task that triggers the display of the coach in the
  new window or tab, switch to the page in the original Process
  Portal browser window or tab.
  

Problem summary

• Code that handles the claim task action opens the new browser
  window or tab before you respond to the claim task confirmation
  window, which is displayed in the Process Portal window or tab.
  At this time, the claim task action is not complete; therefore,
  the new window or tab cannot be populated with the coach for the
  task.
  

Problem conclusion

• A fix is available for IBM BPM V8.0.1.2 that ensures that the
  new window or tab does not open until after you click OK on the
  claim task confirmation window, allowing the new window or tab
  to be populated with the coach for the task.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR52013:
  
   1. Select IBM Business Process Manager with your edition from
  the product selector, the installed version to the fix pack
  level, and your platform, and then click Continue.
   2. Select APAR or SPR, enter JR52013, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R801 PSY

     UP