Direct links to fixes
APAR status
Closed as program error.
Error description
In IBM Process Portal, if the interim fix for APAR JR50481 is installed and the <launch-in-new-window-enabled> property is set to "true" in the 100Custom.xml file on the IBM Business Process Manager (BPM) server, when you claim a task that is assigned to a group and the claim confirmation window is displayed (your IBM BPM user profile contains a setting to enable or disable this confirmation window), you see a new browser window or tab that is blank, instead of seeing the coach for the task displayed in the new window or tab. PRODUCTS AFFECTED IBM BPM Advanced IBM BPM Standard IBM BPM Express
Local fix
To claim the task that triggers the display of the coach in the new window or tab, switch to the page in the original Process Portal browser window or tab.
Problem summary
Code that handles the claim task action opens the new browser window or tab before you respond to the claim task confirmation window, which is displayed in the Process Portal window or tab. At this time, the claim task action is not complete; therefore, the new window or tab cannot be populated with the coach for the task.
Problem conclusion
A fix is available for IBM BPM V8.0.1.2 that ensures that the new window or tab does not open until after you click OK on the claim task confirmation window, allowing the new window or tab to be populated with the coach for the task. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR52013: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR52013, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Temporary fix
Not applicable
Comments
APAR Information
APAR number
JR52013
Reported component name
BPM STANDARD
Reported component ID
5725C9500
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-12-11
Closed date
2015-02-19
Last modified date
2015-02-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM STANDARD
Fixed component ID
5725C9500
Applicable component levels
R801 PSY
UP
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Document Information
Modified date:
14 October 2021