IBM Support

JR52013: WITH INTERIM FIX JR50481 INSTALLED AND APPLIED, WHEN YOU CLAIM A TASK ASSIGNED TO A GROUP THE NEW WINDOW IS BLANK

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APAR status

  • Closed as program error.

Error description

  • In IBM Process Portal, if the interim fix for APAR JR50481 is
    installed and the <launch-in-new-window-enabled> property is set
    to "true" in the 100Custom.xml file on the IBM Business Process
    Manager (BPM) server, when you claim a task that is assigned to
    a group and the claim confirmation window is displayed (your
    IBM BPM user profile contains a setting to enable or disable
    this confirmation window), you see a new browser window or tab
    that is blank, instead of seeing the coach for the task
    displayed in the new window or tab.
    
    PRODUCTS AFFECTED
    IBM BPM Advanced
    IBM BPM Standard
    IBM BPM Express
    

Local fix

  • To claim the task that triggers the display of the coach in the
    new window or tab, switch to the page in the original Process
    Portal browser window or tab.
    

Problem summary

  • Code that handles the claim task action opens the new browser
    window or tab before you respond to the claim task confirmation
    window, which is displayed in the Process Portal window or tab.
    At this time, the claim task action is not complete; therefore,
    the new window or tab cannot be populated with the coach for the
    task.
    

Problem conclusion

  • A fix is available for IBM BPM V8.0.1.2 that ensures that the
    new window or tab does not open until after you click OK on the
    claim task confirmation window, allowing the new window or tab
    to be populated with the coach for the task.
    
    On Fix Central (http://www.ibm.com/support/fixcentral), search
    for JR52013:
    
     1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
     2. Select APAR or SPR, enter JR52013, and click Continue.
    
    When you download fix packages, ensure that you also download
    the readme file for each fix. Review each readme file for
    additional installation instructions and information about the
    fix.
    

Temporary fix

  • Not applicable
    

Comments

APAR Information

  • APAR number

    JR52013

  • Reported component name

    BPM STANDARD

  • Reported component ID

    5725C9500

  • Reported release

    801

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-12-11

  • Closed date

    2015-02-19

  • Last modified date

    2015-02-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    BPM STANDARD

  • Fixed component ID

    5725C9500

Applicable component levels

  • R801 PSY

       UP

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Document Information

Modified date:
19 February 2015