JR51469: FULLNAME OF USERS THAT ARE STORED IN FILE REGISTRY ARE SHOWN BLANK

8.0.1.3-WS-BPM-IFJR51469
8.5.5.0-WS-BPM-IFJR51469
8.0.1.2-WS-BPM-IFJR51469
Version 8.5 Refresh Pack 6 for the IBM Business Process Manager products
Version 8.5.0 Fix Pack 2 for the IBM Business Process Manager products

APAR status

• Closed as program error.

Error description

• When another property for a user's full name (user fullname) is
  defined by using the configuration flag that was introduced with
  interim fix JR48484, interim fix JR50633 is installed (or
  JR49168 with V8.5.0.1 and later release), and the environment is
  a network deployment environment, the user fullname for internal
  user names appears as a blank value in the upper-right corner of
  IBM Process Portal and the Process Admin Console.
  

Local fix

Problem summary

• The blank user fullname value occurs for internal users as a
  result of configuring interim fixes JR48484 and JR50633 together
  for network deployment environments. The issue arises as a
  result of the following contingencies:
  
  By default, IBM BPM uses the 'cn' user attribute that is stored
  in the WebSphere user registry to retrieve a user's full name.
  With JR48484 installed, when you use federated repositories, you
  can configure the user property to be different from 'cn' by
  using a corresponding setting in the 100Custom.xml file.
  In a network deployment environment, IBM BPM internal users are
  stored in the file registry, which is associated with federated
  repositories. Users who are stored in the file registry expose a
  limited set of properties including 'uid','cn','sn' and 'mail'.
  
  As a result, when you configure the property to retrieve the
  full name and do not set it to one of the properties that are
  used in the file registry, no full name can be retrieved for
  users who are stored in the file registry.
  
  You notice this issue especially after you install interim fix
  JR50633, which enforces updating the full name for a user
  logging in. If this user is stored in the file registry, his or
  her full name is deleted from the IBM BPM database.
  

Problem conclusion

• A fix is/will be available for IBM BPM that ensures that,
  whenever a property is configured for retrieving the user full
  name that is not exposed in the file registry, the property 'cn'
  is used as source for the full name of the users who are stored
  in the file registry.
  
  On Fix Central (http://www.ibm.com/support/fixcentral), search
  for JR51469
  
  1. Select IBM Business Process Manager with your edition from
    the product selector, the installed version to the fix pack
    level, and your platform, and then click Continue.
  
  2. Select APAR or SPR, enter JR51469, and click Continue.
  
  When you download fix packages, ensure that you also download
  the readme file for each fix. Review each readme file for
  additional installation instructions and information about the
  fix.
  

Temporary fix

• Not applicable
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  BPM STANDARD

• Fixed component ID

  5725C9500

Applicable component levels

• R801 PSY

     UP

• R855 PSY

     UP